FAQ

                                      

We've gotten better at this whole running-a-bike-shop-during-a-global-pandemic-and-bike-shortage thing. This season, you can expect organized chaos!


General shop operations stuff:

Our doors are open to the public, no appointment necessary! Please wear a mask, be mindful of social distancing in the shop, and stay home if you feel sick/have tested positive/just returned from an island cruise with your influencer friends. As the season picks up, you may need to wait outside before entering the shop as we can only allow a limited capacity of customers inside at one time. We're open 10 - 7 on weekdays and 10 - 5 Saturdays.

I want to get my bike worked on, what should I do?

Come by the shop and we'll get you an estimate on the spot. Service like flat tire repairs and accessory add-ons can usually be done while you wait. We can be flexible with turnaround, but in general more in-depth service will require you to leave your bike with us for at least a week. Alternatively, we can schedule an appointment for you to drop your bike off and have service done the day of – just ask about our schedule.

I'm interested in purchasing a bike, can I come by to check out your selection?

You sure can! The bulk of our selection is ready-to-ride refurbished bikes at the moment, but we definitely have something for everyone. Our stock of new bikes is low because of industry delays. Browse our new bikes pages to see what we have in stock and call ahead if you're looking for a particular model.

I left a voicemail and you never got back to me!

We're so sorry but when we're swamped, so is our voicemail box! Please try calling again during our open hours, e-mail us at info@oldspokeshome.com, or slide into our DMs on Instagram or Facebook. We're much more responsive there.


You can always give us a call at (802) 863-4475 or DM us on the socials with more questions. Thank you for supporting your local nonprofit & bike shop...and happy biking!

 

 

OLD SPOKES HOME

331 North Winooski Ave.
Burlington, Vermont 05401
Tel:
(802) 863-4475
 

HOURS
Monday thru Friday: 10am - 7pm
Saturday: 10am - 5pm
Sunday: CLOSED

We are now OPEN TO THE PUBLIC. Come say hi, no appointment necessary! Please wear a mask when you visit us. 

 

 

COMMUNITY WORKSHOP

Our retail shop and Community Workshop are now under the same roof! Come in anytime we're open.

Volunteer opportunities, classes, and youth programs have been put on hold for the time being. 

CREATING ACCESS TO BIKES AND THE OPPORTUNITIES THEY PROVIDE FOR OUR WHOLE COMMUNITY.


 

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