We've gotten better at this whole running-a-bike-shop-during-a-global-pandemic-and-bike-shortage thing. This season, you can expect organized chaos!
General shop operations stuff:
Our doors are open to the public, no appointment necessary! Please wear a mask, be mindful of social distancing in the shop, and stay home if you feel sick/have tested positive/just returned from an island cruise with your influencer friends. As the season picks up, you may need to wait outside before entering the shop as we can only allow a limited capacity of customers inside at one time. We're open 10 - 7 Tuesday thru Friday and 10 - 5 Saturdays.
I really need to pick up my bike on a Monday!
We are now closed to the public on Mondays in order to catch up with our service schedule, but will be available for bike pick-ups and scheduled drop-offs. Just give us a call when you arrive at the door. Please plan on coming in during our open days of the week for a la carte service, estimates, and sales.
Do I need to wear a mask in your store if I'm fully vaccinated?
Burlington's mask mandate repeal has been delayed, so folks are required to wear face coverings regardless of vaccination status. We plan to require masks at least until all of our staff are fully vaccinated.
I want to get my bike worked on, what should I do?
Come by the shop and we'll get you an estimate on the spot. Service like flat tire repairs and accessory add-ons can usually be done while you wait. We can be flexible with turnaround, but in general more in-depth service will require you to leave your bike with us for at least a week. Tune-ups are scheduled out about a month during our busy season. Alternatively, we can schedule an appointment for you to drop your bike off and have service done the day of – just ask about our schedule.
I'm interested in purchasing a bike, can I come by to check out your selection?
You sure can! Since our service schedule is so booked, we have not been able to fix up donationed bikes as fast as they come in. Come in to browse our selection and if you fall in love with a used fixer-upper, we'll take a deposit and book it out a few weeks for service. Our selection of new bikes is small due to industry delays, please call ahead if you're looking for a particular model.
I left a voicemail and you never got back to me!
We're so sorry but when we're swamped, so is our voicemail box! Please try calling again during our open hours, e-mail us at firstname.lastname@example.org, or slide into our DMs on Instagram or Facebook. We're much more responsive there.
You can always give us a call at (802) 863-4475 or DM us on the socials with more questions. Thank you for supporting your local nonprofit & bike shop...and happy biking!